Privacy Policy
How we collect, use and protect your personal information when you visit this website or book a service.
EFFECTIVE DATE
1. Introduction
Total Body & PDR Shop ("Total Body," "we," "us," or "our") operates bodyshoptotal.com and provides collision repair, Paintless Dent Repair (PDR), hail damage repair, and related automotive services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you browse our website, request a repair estimate, communicate with us regarding insurance claims, or book a service at our Arlington Heights or Carol Stream shop locations.
2. Information We Collect
We collect information directly from you, automatically through your interaction with our site, and occasionally from insurance providers or third parties involved in your repair.
A. Information Provided Directly by You
Contact Information: Name, email address, phone number, physical/mailing address.
Vehicle & Service Data: Vehicle Make, Model, Year, VIN (Vehicle Identification Number), damage photos, insurance company name, claim numbers, and requested repair services.
Billing & Payment Details: Credit card or banking details, invoicing history, and payment status (processed securely through certified third-party payment gateways; we never directly store full credit card numbers).
Communications: Notes, messages, feedback, or inquiries submitted via our online estimate forms, contact forms, or direct email/SMS.
B. Information Collected Automatically
When you visit bodyshoptotal.com, our servers and analytics partners may automatically collect device and usage data, including:
IP address, browser type, operating system, and hardware details.
Pages visited, referring URLs, time spent on pages, links clicked, and interaction metrics.
Cookies and local storage identifiers (see Section 5 below).
C. Information from Third Parties
If you are referred to us by an insurance company, fleet management service, or partner repair facility, we may receive your contact and claim information directly from them to fulfill your repair request.
3. How We Use Your Information
We use the information we collect to manage repair workflows and improve customer experience:
Service Fulfillment: Generating repair estimates, managing appointment scheduling, performing PDR/collision repair, and processing payments.
Insurance Claim Support: Coordinating directly with insurance adjusters and carriers to streamline your claims and repair approvals.
Customer Care: Sending booking confirmations, repair progress updates via text or email, completion notifications, and responding to inquiries.
Business Operations: Improving website functionality, testing new service offerings, and preventing fraudulent transactions.
Marketing Communications: With your explicit consent, sending promotional offers, service reminders, or shop newsletters. You may opt out of promotional communications at any time.
4. Sharing and Disclosure of Information
We do not sell, rent, or lease your personal information to third parties.
We may disclose your personal data in the following operational scenarios:
Insurance Companies & Adjusters: Sharing vehicle condition, repair estimates, photos, and claim specifics necessary to authorize and process insurance claims on your behalf.
Third-Party Service Providers: Trusted vendor partners supporting our website, scheduling systems, SMS notification systems, and payment processing platforms, all bound by confidentiality obligations.
Professional Advisors: Accountants, legal counsel, auditors, and insurers as necessary to conduct business operations or safeguard our legal interests.
Legal & Regulatory Requirements: Disclosing information if required by law, subpoena, court order, or governmental body, or to defend the safety, property, and legal rights of Total Body & PDR Shop and its customers.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance user experience, remember preferences, and analyze site traffic.
You can configure your web browser to decline cookies or alert you when cookies are being sent. However, disabling cookies may limit your access to certain dynamic features or online estimate functions on our website.
6. Data Retention
We retain personal and vehicle information only as long as required to fulfill the purposes for which it was collected—including completing vehicle repairs, satisfying warranty obligations, maintaining accounting records, and complying with applicable state laws. When data is no longer necessary, it is securely destroyed or anonymized.
7. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information in compliance with the Illinois Personal Information Protection Act (PIPA). While we take standard industry precautions, no online transmission or data storage system can be guaranteed 100% secure.
8. Your Choices & Privacy Rights
Under applicable Illinois state laws, you have control over how your personal information is collected and used:
Access & Correction: You may request access to or updates for any personal or contact information we have on file for you.
Marketing Opt-Out: You can unsubscribe or opt out of receiving promotional emails or marketing text messages at any time by following the instructions included in those messages or contacting us directly.
General Inquiries: If you wish to review, update, or request the deletion of information you provided through our site, please contact us using the details in Section 12.
9. Children's Privacy
Our website and services are intended solely for adults over the age of 18 (or individuals of legal driving age). We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has submitted personal information, we will delete it promptly.
10. Third-Party Links
Our website may contain links to third-party sites, such as mapping/navigation apps, payment portals, or social media platforms. We do not control and are not responsible for the privacy practices, content, or policies of third-party websites.
11. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any updates will be published on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we safeguard your information.
12. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or how your data is handled, please reach out to us.
