These guys are simply the best! Chicagoland's finest when it comes to repairs and auto services!
I had roof damage and was quoted $1000 an $3000 from different body shops to repair. A friend suggested I try PDR and see what they suggested. They repaired it in a few hours after my initial contact and charged me $300! The
quality was superb! I get a lot of dings because I transport kayaks on my roof. I'm keeping his number!
Kathi Landow
They did an absolutely amazing job on my Maserati. Other shops said the repair couldn't be done and needed a body shop to repair. Total fixed the softball size dent inside of 30 minutes. Extremely happy.
Highly satisfied with the work that was done (dent repair). Seen coupon in flyer which got my attention. Gentlemen came to my house-looked at the damaged and was able to give me quote right there on the spot. Even offered to take care of work right there-however agreed to come back later in the week. Took about 45 min-brought all his tools. Very happy customer.
By far the best experience I have had in dealing with a car repair!! I had gotten into a car accident in December 2017, and waited until October 2018 to repair my car due to the absolutely horrifying experience I had with a previous repair and insurance company~ My father actually recommended Total Collision to me, after he worked with Rob Stuart after his car was damaged after a hail storm. At first I contacted Total Collision I was extremely anxious, however Rob sensed this- and I after I explained what had happened to me previously- He was so absolutely amazing at dealing with my anxieties, and was sure that I didn’t have anywhere near the same experience that I had before. He was so patient, calm, professional with me- as was the ENTIRE staff at Total Collision. Rob kept me updated daily with where they were at in repairing my car, and what the next steps were. They even helped to assure I was secure in getting a rental/loaner car while mine was getting repaired. I can honestly say when I dropped my car off on October 15th, 2018- that I hated my car. Not only did I feel worthless and horrible about driving my car around for 10 months with half of the front end missing, but everytime I looked at my car it just reminded me of horrible experiences with it. I picked my car up from Rob Stuart and his team at Total Collision on October 31, 2018 and I was in complete disbelief that the car they were giving me was mine!!! It was absolutely gorgeous!!!! They not only waited and got the best parts for the job, but really took the time to be sure my car was safe, comfortable, and clean- I had also arranged when I got the repair to have my car weatherproofed and detailed, in preparation for the winter. I have had my car almost a week, and I still am in disbelief that it is the same car I left with them, and I am slowlu falling back in love with my Honda CRV. I HIGHLY recommend taking your car here, I feel like they authentically and truly care about your well being and satisfaction as a customer- as well as take pride in their work. As long as these guys are around, I will be taking my car there for repairs, to get detailed/weatherproofed- I am even comfortable just calling to ask normal maintence questions- which has always been a source of anxiety of me. I am just SO GRATEFUL to Rob and the entire Total Collision team, and look forward to working with them again in the future!!!!!
Kyle at Total Collision was awesome!!!! Anything to do with a car accident is a headache but he made the process smooth and helped us out tremendously!! From dealing with insurance, to updating us daily on the status of my car- he was the best! I will forever bring my car there and recommend Total Collision to anyone. Its a plus they are VW Certified too! My Jetta looks brand new!
I wish all businesses would operate like Total PDR! I received a fast response to my inquiry and was able to schedule the repair for the following day. Ryan arrived on time, and was friendly and professional. He completed the repairs in a timely manner and the price was fair. Thank you, Ryan, for making my car look great again!
michelle crews
!!!TESLA OWNERS!!! This is your place to take your Tesla if you need repairs. As a Tesla owner, from the moment I spoke with Alan, I was met with unparalleled professionalism and warmth from him and their staff (Jeff/Bianca). Alan broke everything down barney style for me and was there every step of the way. He left no question unanswered.
The quality of the work that was done outstanding; my door had to be replaced and they made sure it was blended properly with the rest of the car. I also needed a new rim. It looks brand new!
What truly sets Total Collision apart is their commitment to customer satisfaction. Alan went above and beyond to ensure my needs were met and going out of his way to take care of an additional blemish I had without even a second thought! I’m beyond grateful!
I wholeheartedly recommend Total Collision in Arlington Heights to anyone looking for top-tier quality and service. This experience has not only earned my trust but also my loyalty. They definitely deserve more than five stars!
Thanks Serge, removed the deep crease and now my truck looks good as new!
Everyone who knows me, knows that my car is my baby. I trust no one touching my car and always do my own work. I took my car here to get a few dents removed from hail and I cannot express how happy I am with the outcome! Yana and Tiffany were so nice when I came in and helped me get in and out super quick, had my car back in less than an hour. I highly recommend this place for any body work you may need. They are friendly, fast, and do quality work at a great price!
Maria RattinTotal Collision is amazing!! The staff is so kind, helpful and hardworking!! They answered any question I had and helped tremendously with any issues I experienced with my insurances company. They do awesome work.....I've had my car there 3 times, and each time, when the worked was completed, the car looks brand-new!!! Total Collision and PDR are the BEST!!!!
I wanted to thank Ryan, Dawid and Hubert for the work they have done on my Harley. They were able to match a VERY rare paint code that is not sold to the public. Their work, communication and quality has been outstanding throughout this whole process.
George from Total PDR came to my house to fix a 2015 Touareg that had a door ding. I called at 10 am on a Saturday, and he was on site at 12:30 as promised the same day. He was a perfectionist and when he was done the car looked new again. Very Professional company, reasonable price and quick, quality service. Very rare these days! I would highly recommend to anybody who is particular when it comes to their cars!
Robert, Minooka IL
Amazing work! The PDR tech came out to our establishment and knocked out to dents in our vehicles with no time flat. Worth the money.
I had a minor dent repaired at the free dent event on my 2013 Subaru STi, they did a great job and after talking a great deal with Yana Shaw, had great confidence in their business. I discussed some other work that I would like to have completed at a later time, and thanked her for their generosity in offering free skilled labor. A few weeks later a relatively severe door dent from an unknown individual while I was at work appeared, and I immediately knew the right place for the job. After a brief phone call with Yana I stopped by after work, got a great deal on AMAZING work, and had great discussion with Yana while the work was performed. I truly did not believe the dent would be completely fixed, yet with what seems like magic it is COMPLETELY gone as if it never happened! Extremely skilled, extremely professional, top notch facilities! Thanks again TOTAL Collision & PDR!
Matthew SGot a pretty bad door ding at work- called and emailed over photos- a quote was sent in less than 20 minutes. I thought it was too good to be true. Went to location and Alan assured me they will make it look good. He told me he could fit me in next day at 8am- dropped the car off and was ready by 1pm. First 4 photos are of ding- last 3 are the final Result. Thank you- save me a ton of money. Was less than 500$.
Jayme TutorAfter getting into an accident in my Tesla, my insurance company informed me that there were only 2 auto body repair shops that could possibly repair my car. I just picked one figuring they would both be similar. I was wrong. I called on a Tuesday, and after multiple attempts to make sure my car had arrived, they informed me that they had my car but hadn't had a chance to look at it yet. Fast forward to Thursday when I get a text from my insurance company saying they were on the way to pick up my car from the tow company. I called the auto body shop and they said there were several cars that came in on Tuesday and they thought mine was one of them and it was not.
When my car finally arrived at the shop, they called me and told me they would be able to look at it in 3 weeks. Most likely because they thought it was going to be totaled after seeing it and knew there was no money in it for them. Then I called Total Collision. I quickly explained the situation to the them and they said to send them pictures and have the car dropped off at their shop. About 10 minutes later I received a phone call from the General Manager and first thing he asked was, "are you ok?" after looking at the pictures I sent. He then informed that they can definitely look at my car and apologized for the way the other auto body shop treated me. My car ended up getting totaled but the customer service was outstanding and I can't recommend Total Collision enough. They treated me like a human being and not just another person they could make money off of.
I took advantage of their free dent removal day. From the time I walked in to driving away, they were professional, courteous, and very friendly. They allowed me to watch and the skill set of the technician was amazing. They do other services as well. Highly recommend if you need any body or structural work done. Very happy with the results. Thank you again!
Have two PDRs and these guys are the best. Customer care here is exceptional!
They did a GREAT job on my car's dent. They came to my home and were reasonably priced. I highly recommend them!