Our hail management team has over 20 years of experience with both paintless dent removal and conventional automotive body repairs. Regardless of the severity of hail storm damage. We can assemble you a team of any size to efficiently process the repairs to the vehicles.
Our proprietary blue printing and repair processes allows for cycle times that will leave you and your customers happy and coming back.
FLEET OWNERS & AUTO DEALERS
Most fleet owners will go their entire career never mentioning the words “Hail Damage”. For the select few, the day it happens can be one of many questions. Most will run to the file cabinet, and pull out the dusty insurance policy, then try to interpret what is covered. This will be followed by a call to the insurance provider for further questions.
The question is not if the fleet is covered, how the fleet is covered, or the deductible amount. The question is how will the vehicles be written for the repair by the insurance appraisers? Will the appraisers write them for paintless dent removal or for conventional body repair? Or both? This decision is the one that determines the financial outcome of the hail event. It’s the most important procedure to get in front of. We are fully willing to advocate on your behalf to make sure the proper damage appraisal is completed.
Our Estimating process. It typically covers 3-4 days of on-site work one day to prepare a report. During this time, you will see our estimating team on your property inspecting each and every vehicle. It is a very in-depth, thorough review of the damage. This step is what will allow our estimating team to get an overall assessment of the damage. We will provide a printed report to be compared with the insurance assessment.
AUTO BODY FACILITY
Operating an auto body repair facility during a major hail storm can be a very difficult task. When your DRP programs are pushing assignments to you on an hourly basis, customers are pulling in every 5 minutes for hail estimates and the phone won’t stop ringing! Without additional staff this scenario can quickly overwhelm even to most well-organized office.
Our management program was specifically designed for this scenario. Not only do we provide the repair technicians but we also offer full management programs. Total Collision & PDR can facilitate and manage the entire estimate process, process all of the supplements, meet with the adjusters, order the parts and follow up with the collection process. We can even deliver the cars to the customer when they are finished!
Our Estimators trained in:Mitchell’s estimating software including repair center. CCC ONE and CCC total repair Audatex estimating software. Administrative support also available. Keying estimates, Payables and receivables, parts, answering phones. We can fill in the gaps so you don’t need to worry about hiring additional long-term employees for a short-term event.
Life time warranty on all conventional repairs. Any repair that is completed our technicians will be covered by our Total lifetime warranty. In the event that a repair should fail you simply contact our office, provide the supporting photos and we will satisfy the cost of that warranty repair.
Our painters are trained in both water based and solvent based systems. We can spray your in-house paint system or we can spray our system. The choice is always yours.
Our conventional repair technicians run completely dustless Festool electric sanders and vacuum systems and don’t require access to air. This allows you to provide us any available space and not have to worry about the mess and air contaminates that come along with conventional body repairs.